Dealing With Customers

50% is your product an 50% is your support

Jozsef Torsan

I receive many emails from customers. I’m happy that more than 90% of these emails are about feature requests and not bugs. A small part of the emails is “how to” questions and an even smaller part is about reporting bugs. Since the last year’s October launch only 3 customers contacted me with bugs. 2 of them had ran into the emoji issue and one of them contacted me just last week with an issue about having an incorrect size of the Add Bookmark window in Opera. Fortunately it was an easy fix and I was I able to fix it by the next day. The truth is Opera was not among the browsers (Chrome, Firefox, IE, Edge, Mac Safari) I tested — shame on me. Anyway it’s worth to check the browser statistics and the trends on this page. It can give you a good hint when you plan the…

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