If you are unable to unplug the charger from your BYD electric vehicle, you mustn’t force it, you could damage it. You should be able to unplug the charger without almost any effort if everything is working well but sometimes there could be even software issues such as a miscommunication between the electric vehicle (EV) and the charging station.
Let’s see first some generic solutions and then we may go for more specific ones related to BYD cars. A few steps you can try to resolve the issue.
Turn on and off the vehicle: this is old school and the first action you have to make.
Unlock the vehicle: Some electric vehicles require the vehicle to be unlocked to release the charger. Try unlocking the doors either manually or using the key fob associated with your BYD electric vehicle. Sometimes it requires kind of a “double click” on the unlock button, even from the key or from the car itself.
Press the release button: Many electric vehicles have a release button or lever near the charging port. Locate this release mechanism and press or pull it to unlock the charger from your electric vehicle.
Read the manual. There’s always a fallback mechanism, typically something under the hood that needs to be triggered.
Contact customer support: If the above steps do not work and you are still unable to unplug the charger, it is recommended to contact BYD customer support or refer to the user manual for further guidance. They will be able to assist you in resolving the issue.
My experience: a couple of days ago I faced this issue, I was unable to unplug the charger from the car. I tried all the steps above and nothing worked for me until I contacted customer support. They told me my BYD card has a think cord under the hood that you need to pull up in these cases.
Remember, safety should always be a priority. If you are uncertain or uncomfortable with any of the steps mentioned above, it is best to seek professional assistance to disconnect the charger from your BYD electric vehicle.